If you give employees more freedom instead of developing processes to prevent them from exercising their own judgment, they will make better decisions and it's easier to hold them accountable. Through a gradual evolution, over many years of trial and error, we found an approach for making this work. Netflix has achieved that by becoming a different type of workplace, which promotes flexibility, employee freedom, and innovation, rather than focusing on error prevention and rule adherence. The company has evolved from being a small DVD rental by mail operation to streaming other people's content, to creating its own content, to becoming a global company entertaining people in 190 countries. What's most impressive about this is Netflix has used that same cycle as it has navigated four major industry transitions to stay at the top. So how does Netflix pull that off? It uses a 3-step process that gets cycled again and again. As the company has grown, it has built a culture of having less rules, not more.
Netflix has excelled by going in the opposite direction. Most companies tend to get more rules and processes as they grow larger.
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